Frequently Asked Question!
Simply browse our products, add items to your cart, and proceed to checkout. You can check out as a guest or create an account for faster future purchases.
Yes. You will receive an order confirmation email once your order is placed and a dispatch confirmation when your order has been shipped.
We offer Standard UK delivery only at this time.
Tracking details will be provided where available, depending on the courier used.
Yes. You have 14 days from receiving your order to request a return under UK consumer law. Items must be unused and in original packaging.
Please contact us within 48 hours of delivery with your order number and photos where possible. We will arrange a replacement or refund as appropriate.
Yes. We take data protection seriously and handle your information in line with UK GDPR. Please see our Privacy & Cookies Policy for full details.
We aim to display accurate images, but colours and packaging may vary slightly depending on suppliers and screen settings.
You can email us at admin@g-merchant.com. We aim to respond within 2 working days.
You can view our policies at the bottom of our website:
- Privacy & Cookies Policy
- Terms & Conditions
- Refund Policy
- Shipping Policy
- Complaint Process
We accept secure payments through trusted payment providers such as debit/credit cards and other methods shown at checkout. We do not store your card details.
No. We currently deliver to UK addresses only.
Orders are usually processed within 1–3 working days, and delivery typically takes 3–7 working days after dispatch.
Please contact us immediately at admin@g-merchant.com. If the order has not yet been dispatched, we may be able to update the address. We are not responsible for delivery issues caused by incorrect addresses.
For hygiene and safety reasons, certain personal care items and opened sealed items cannot be returned unless they are faulty.
If you change your mind, you are responsible for return postage. If the item is faulty or incorrect, we will cover the return cost.
No. You can check out as a guest, but creating an account allows you to track orders and manage your details more easily.
We sell a mix of branded and unbranded products sourced from trusted suppliers. Product descriptions will clearly state what you are purchasing.
Please email admin@g-merchant.com with your order number and details of your issue. Our full process is outlined on our Complaint Process page.