Privacy & Cookies Policy – G-Merchant
Last updated: 21/01/2026
At G-Merchant (“we”, “our”, “us”), accessible at https://g-merchant.com, we are committed to protecting your privacy and handling your personal data responsibly and in compliance with UK data protection laws, including the UK GDPR and Data Protection Act 2018.
This policy explains how we collect, use, store, and protect your personal information, as well as how we use cookies on our website.
1. Information We Collect
We may collect and process the following information when you use our website or place an order:
Personal Information
- Full name
- Billing and delivery address
- Email address
- Phone number
Order & Account Information
- Products purchased
- Order history
- Account login details (if you create an account)
Technical Information
- IP address
- Browser type and device information
- Pages visited and time spent on our website
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Communicate with you about your order or account
- Provide customer support
- Improve our website and services
- Prevent fraud and secure our platform
- Comply with legal and tax obligations
We do not sell or rent your personal data to third parties.
3. Payment Information
All payments are processed securely through third-party payment providers (such as PayPal, Stripe, or similar).
We do not store or have access to your full payment card details.
Your payment provider will process your data according to their own privacy policies.
4. Sharing Your Information
We only share your data when necessary, including with:
- Delivery and courier companies to fulfil your orders
- Payment processors to complete transactions
- IT and hosting providers who support our website
All third parties are required to keep your data secure and use it only for the intended purpose.
5. Data Retention
We keep your personal data only for as long as necessary to:
- Fulfil your orders
- Meet legal and accounting requirements
- Resolve disputes or enforce agreements
When no longer required, your data is securely deleted or anonymised.
6. Your Rights Under UK GDPR
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (where legally permitted)
- Object to or restrict processing
- Request data portability
To exercise any of these rights, contact us at:
? admin@g-merchant.com
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
? https://www.ico.org.uk
7. Cookies Policy
Cookies are small text files stored on your device that help websites function properly and improve user experience.
Types of Cookies We Use
Essential Cookies
Required for:
- Shopping cart functionality
- Secure checkout
- Account login
These cannot be disabled as they are necessary for the website to work.
Performance & Analytics Cookies
Help us understand:
- How visitors use our website
- Which pages perform best
This helps us improve our store and services.
Functional Cookies
Remember your preferences such as:
- Login details
- Location settings
8. Managing Cookies
You can control or delete cookies through your browser settings. You can choose to:
- Block all cookies
- Delete existing cookies
- Receive alerts when cookies are being used
Please note: disabling cookies may affect website functionality, including checkout and account features.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.
10. Data Security
We take appropriate technical and organisational measures to protect your data, including:
- Secure servers and hosting
- SSL encryption
- Restricted access to personal data
However, no method of online transmission is completely secure, and we cannot guarantee absolute security.
11. Changes to This Policy
We may update this Privacy & Cookies Policy from time to time. Any changes will be posted on this page with an updated revision date.
12. Contact Us
If you have any questions about this Privacy & Cookies Policy or how we handle your data, please contact:
G-Merchant
? admin@g-merchant.com
? https://g-merchant.com